Refund & Returns Policy
Last updated: [Insert Date]
All Sales Are Final
For hygiene, safety, and compliance reasons, we do not accept returns or issue refunds for products that have been opened or used.
Wrong or Damaged Orders
If your order arrives damaged, incomplete, or incorrect, email us within 7 days of delivery at support@premiumpuffs.com. Include your order number and photos of the issue — we’ll make it right.
Replacement Conditions
We only replace items if:
- They arrive damaged or defective
- You notify us within 7 days
- The issue is verified by our support team
Refund Eligibility
Refunds are only approved for:
- Lost shipments with tracking proof
- Orders canceled before shipping confirmation
Approved refunds are processed within 5–10 business days to your original payment method.
Contact Us
Need help? Reach out at:
support@premiumpuffs.com
We respond within 24–48 hours, Monday–Friday.